
Happy Customers
We love our customers! They are intelligent, earth-conscious, fun-loving folks that continually surprise us with their insightful comments and dedication to a healthy, just planet.
Tea brings us together, but it’s our individual steeping style that gives us all a unique experience. We summarized years of customer anecdotes into five fun “tea personalities.” We invite you to choose which tea personality best fits you and discover fellow Arbor Teas fans.
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The Serene Steeper
Serene Steepers prepare tea as a lifestyle. Although guided by best practices, Serene Steepers are not wed to the rules and are more likely to prepare tea according to their mood. Tea is usually enjoyed in tandem with another activity like reading a book, having a conversation or enjoying the view. -
The Serious Steeper
Serious Steepers are studious. They research the precise methods to brew tea and implement them. Serious Steepers want to enjoy and document the unique characteristics of individual teas. Occasionally prone to carrying personal thermometers, they often “educate” bystanders on proper water temperature and steeping time. -
The Super Steeper
Super Steepers pride themselves on getting the most out of their tea leaf. They purposefully steep their tea for long periods of time using boiling hot water. The resulting super brew is strong and caffeinated. Only in this way, can Super Steepers extract all the greatness from the leaf. -
The Sidetracked Steeper
Sidetracked Steepers begin with the intent to brew tea a certain way, but find themselves distracted by life. Inconsistency is the only constant. Sometimes the result is a fantastic cup of tea, sometimes not. Either way, it goes down the hatch while on-the-go. -
The Simple Steeper
All teas are created equal in the Simple Steeper’s preparation of tea. No need for honey, no need for milk. Tea leaves are sometimes strained, sometimes not, but always appreciated. Simple Steepers re-steep frequently and often do so by simply adding new leaves on top of the old leaves. Easy as that.

Emma
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"the compostable packaging and the large variety of teas that are all delicious!"
"the compostable packaging and the large variety of teas that are all delicious!"

Patricia
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love the purity of the teas, they taste amazing"
"I love the purity of the teas, they taste amazing"

Jeremy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"When I purchase from Arbor Teas, I know that everything embodies goodness and quality - their responsive customer service, their organic and fair trade tea offerings, and their social and environmental consciousness. Their sample sizes of teas are fun, too! I love being able to try new teas affordably!"
"When I purchase from Arbor Teas, I know that everything embodies goodness and quality - their responsive customer service, their organic and fair trade tea offerings, and their social and environmental consciousness. Their sample sizes of teas are fun, too! I love being able to try new teas affordably!"

Laura
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is that the great taste doesn't sacrifice quality! Love the organic selection so much it is hard to decide what to order!"
"My favorite thing about Arbor Teas is that the great taste doesn't sacrifice quality! Love the organic selection so much it is hard to decide what to order!"

Hannah
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Favorite thing is the great quality of the tea for a good price. I also think arbor has great staff and the compost able bags are really cool."
"Favorite thing is the great quality of the tea for a good price. I also think arbor has great staff and the compost able bags are really cool."

Lisa
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Everything! The compassionate packaging and organic products to help our mother earth; The ingenuity and positivity that is STEEPED into every cup; The joyful and happy customer care team."
"Everything! The compassionate packaging and organic products to help our mother earth; The ingenuity and positivity that is STEEPED into every cup; The joyful and happy customer care team."

Shea
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"The thing I like most is that everyone at Arbor Teas is so knowledgeable, and they are always willing to share that knowledge with you. I love Japanese green teas, but I was concerned about where my tea was coming from following the issues that they had at Fukushima. I emailed Arbor Teas with my concerns and got an email back in less than a day detailing where each of the types of tea I was asking about came from. They also offered to give me additional information about the safety testing that Japanese teas were undergoing. Top notch customer service!"
"The thing I like most is that everyone at Arbor Teas is so knowledgeable, and they are always willing to share that knowledge with you. I love Japanese green teas, but I was concerned about where my tea was coming from following the issues that they had at Fukushima. I emailed Arbor Teas with my concerns and got an email back in less than a day detailing where each of the types of tea I was asking about came from. They also offered to give me additional information about the safety testing that Japanese teas were undergoing. Top notch customer service!"

Jeremy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love Arbor Teas, they are all so friendly and helpful. I love stopping in to get tea samplers for gifts (mostly for my wife). I ran into Jeremy (the owner) in Plum and he came to me and started talking to me. Now that’s a great person to remember their customers. The tea is amazing by the way!"
"I love Arbor Teas, they are all so friendly and helpful. I love stopping in to get tea samplers for gifts (mostly for my wife). I ran into Jeremy (the owner) in Plum and he came to me and started talking to me. Now that’s a great person to remember their customers. The tea is amazing by the way!"

Samantha
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love that the majority of Arbor teas, tea taste amazing hot or cold"
"I love that the majority of Arbor teas, tea taste amazing hot or cold"

Diana
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"The thing I like best about Arbor Teas is that no one runs me down with a shopping cart while I'm pondering which tea to get"
"The thing I like best about Arbor Teas is that no one runs me down with a shopping cart while I'm pondering which tea to get"

Joe
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Fair Trade offerings"
"Fair Trade offerings"

Dave
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Fair Trade teas!"
"Fair Trade teas!"

Marie
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Excellent variety of teas from a friendly, local company"
"Excellent variety of teas from a friendly, local company"

Tamara
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"The pure taste of the tea."
"The pure taste of the tea."

Yen
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Arbor Tea is my best organic tea choice!"
"Arbor Tea is my best organic tea choice!"

Kathleen
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Delicious tea at great prices!"
"Delicious tea at great prices!"

Alison
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Thanks Arbor Teas, for your commitment to having a wide variety of high quality, organic teas and having a healthy relationship with the growers! You embody every good business practice I look for when choosing a product! We're moving back to the states soon, can't wait to restock after the move!"
"Thanks Arbor Teas, for your commitment to having a wide variety of high quality, organic teas and having a healthy relationship with the growers! You embody every good business practice I look for when choosing a product! We're moving back to the states soon, can't wait to restock after the move!"

Char
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"The best thing about Arbor Teas is that they are local making me super lucky!! Can you believe they began delivering locally on bicycle!!! What a great beginning!!!"
"The best thing about Arbor Teas is that they are local making me super lucky!! Can you believe they began delivering locally on bicycle!!! What a great beginning!!!"

Evan
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is the attention to detail and wonderful amount of information on the website. I have so many cooking recipes I need to try--I never would have even thought to cook with tea!"
"My favorite thing about Arbor Teas is the attention to detail and wonderful amount of information on the website. I have so many cooking recipes I need to try--I never would have even thought to cook with tea!"

Jeremy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is there absolute commitment to the earth and environment. Biodegradable packaging, carbon offsets, education to customers in using used tea leaves. This could all be avoided and save AT a lot of money, but they choose to take the high road and do what's right for all of us. And I put a high value on that. As do they! It's really appreciated."
"My favorite thing about Arbor Teas is there absolute commitment to the earth and environment. Biodegradable packaging, carbon offsets, education to customers in using used tea leaves. This could all be avoided and save AT a lot of money, but they choose to take the high road and do what's right for all of us. And I put a high value on that. As do they! It's really appreciated."

Jeff
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Arbor gyokuro is the finest quality I have found--almost all leaves are intact, not powdered or fragmented."
"Arbor gyokuro is the finest quality I have found--almost all leaves are intact, not powdered or fragmented."

Renee
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Free delivery in Ann Arbor - support local!"
"Free delivery in Ann Arbor - support local!"

Bill
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Great, fast, personal service!"
"Great, fast, personal service!"

Carol
Favorite Thing About Arbor Teas:
"That all your teas are organic"
"That all your teas are organic"

Kris
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Tea is that you have organic options plus are fair trade certified and I like that it's a family owned operation with fast shipping and great customer service."
"My favorite thing about Arbor Tea is that you have organic options plus are fair trade certified and I like that it's a family owned operation with fast shipping and great customer service."

Matthew
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is the high quality of the products. Without exception, every tea I have ordered and tried has been exceptional!"
"My favorite thing about Arbor Teas is the high quality of the products. Without exception, every tea I have ordered and tried has been exceptional!"

Kim
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love that you're a Michigan company and that your teas are organic!"
"I love that you're a Michigan company and that your teas are organic!"

Judy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"You're local & you're lovely people & made a great neighbor when Nancy & I shared our studio there."
"You're local & you're lovely people & made a great neighbor when Nancy & I shared our studio there."

Jodi
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas are the personal notes in each package I receive."
"My favorite thing about Arbor Teas are the personal notes in each package I receive."

Marianne
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love the fact that no matter what I do wrong, your tea always tastes good! I also love that it's organic and that I can drink endless quantities of Decaf Green and Tulsi...which I do."
"I love the fact that no matter what I do wrong, your tea always tastes good! I also love that it's organic and that I can drink endless quantities of Decaf Green and Tulsi...which I do."

Cassidy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Organic, customer service, variety of plain tea couldn't just list one thing!"
"Organic, customer service, variety of plain tea couldn't just list one thing!"

Laura
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Aside from loving your organic, whole leaf tea that is so easy to order, it's the little things that make Arbor Tea great- like the compostable packaging and the handsigned product list that comes with each order. Those things give Arbor Tea that small-company feel and show me that you care."
"Aside from loving your organic, whole leaf tea that is so easy to order, it's the little things that make Arbor Tea great- like the compostable packaging and the handsigned product list that comes with each order. Those things give Arbor Tea that small-company feel and show me that you care."

Jennifer
Favorite Thing About Arbor Teas:
"Arbor Teas seem to always come out great despite my lack of attention. My favorite thing about them is the wide selection of organic teas and focus on sustainability. It's the only tea source this sidetracked tea addict recommends!"
"Arbor Teas seem to always come out great despite my lack of attention. My favorite thing about them is the wide selection of organic teas and focus on sustainability. It's the only tea source this sidetracked tea addict recommends!"

Michelle
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is that they offer organic and fair trade certified teas at reasonable prices! I have purchased teas from other places, but Arbor Teas is by far the best!"
"My favorite thing about Arbor Teas is that they offer organic and fair trade certified teas at reasonable prices! I have purchased teas from other places, but Arbor Teas is by far the best!"

Fiona
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"What I love about Arbor Teas is the compostable packaging!! Lots of companies sell tea, but I think Arbor Teas commitment to sustainability sets them apart. Now I can drink tea AND maintain a commitment to a plastic free/zero waste lifestyle."
"What I love about Arbor Teas is the compostable packaging!! Lots of companies sell tea, but I think Arbor Teas commitment to sustainability sets them apart. Now I can drink tea AND maintain a commitment to a plastic free/zero waste lifestyle."

Margaret
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
""She is in love with the variety of Green Organic teas and the fact that every time she tries a tea flavor with another company has, your version of the same flavor - your quality and flavor is so much better. She also is enjoying sampling quite of few of the non flavored greens and loves the Hawaiian one, no one can say she doesn’t have excellent taste." - says her daughter, Susan."
""She is in love with the variety of Green Organic teas and the fact that every time she tries a tea flavor with another company has, your version of the same flavor - your quality and flavor is so much better. She also is enjoying sampling quite of few of the non flavored greens and loves the Hawaiian one, no one can say she doesn’t have excellent taste." - says her daughter, Susan."

Magdalena
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"The love and care that comes with growing, packaging and selling the many different types of tea I get to choose from."
"The love and care that comes with growing, packaging and selling the many different types of tea I get to choose from."

Amanda
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about you guys so far is your effort towards sustainable tea drinking especially your compostable packaging!"
"My favorite thing about you guys so far is your effort towards sustainable tea drinking especially your compostable packaging!"

Laura
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor teas is your devotion to supplying fair trade tea products and your belief that everyone deserves a livable wage and safe working conditions."
"My favorite thing about Arbor teas is your devotion to supplying fair trade tea products and your belief that everyone deserves a livable wage and safe working conditions."

Colleen
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love Arbor Teas' dedication to environmental sustainability!"
"I love Arbor Teas' dedication to environmental sustainability!"

Melisa
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Free trade. It reminds me of childhood because when I would spend time in my home country of Bosnia every morning I would pick fresh tea leaves from our garden and my aunt would make tea for the family for breakfast. Its very nostalgic. Not to mention you guys respect peoples labor and aren't exploiting individuals stuck between a rock and a hard place called supply and demand economics."
"Free trade. It reminds me of childhood because when I would spend time in my home country of Bosnia every morning I would pick fresh tea leaves from our garden and my aunt would make tea for the family for breakfast. Its very nostalgic. Not to mention you guys respect peoples labor and aren't exploiting individuals stuck between a rock and a hard place called supply and demand economics."

George
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"My favorite thing about your brand is your fair trade products and eco-friendly vision!"
"My favorite thing about your brand is your fair trade products and eco-friendly vision!"

Kineret
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Favorite thing about Arbor Teas: they leave room for getting sidetracked!"
"Favorite thing about Arbor Teas: they leave room for getting sidetracked!"

Olivia
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"What I love about Arbor Teas is that this organization is thoughtful about its business practices, as it is committed to sharing teas from all over the world that are organic, fair trade, sustainable, and in compostable packaging."
"What I love about Arbor Teas is that this organization is thoughtful about its business practices, as it is committed to sharing teas from all over the world that are organic, fair trade, sustainable, and in compostable packaging."

Rachel
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Quality"
"Quality"

Suzie
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Because I have an entire cabinet dedicated to various teas, I’ve kept some of your bags for almost a year.they still taste wonderful and I savor them individually or blend some of them together. I’ve also thrown out a lot of teas that aren’t yours that sounded good or had pretty colorful packaging, but ended up just not quite right. Arbor Teas never disappoints!"
"Because I have an entire cabinet dedicated to various teas, I’ve kept some of your bags for almost a year.they still taste wonderful and I savor them individually or blend some of them together. I’ve also thrown out a lot of teas that aren’t yours that sounded good or had pretty colorful packaging, but ended up just not quite right. Arbor Teas never disappoints!"

Angie
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Great service! Delicious tea! Environmental focus!!!!"
"Great service! Delicious tea! Environmental focus!!!!"

Luz
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"Oolong"
"Oolong"

Cathy
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I really love that the tea is organic and free of [synthetic] pesticides. The website is great. And there is such a wide selection of tea to choose from. My current favorite is Hojicha green tea but I'm looking forward to trying more types!"
"I really love that the tea is organic and free of [synthetic] pesticides. The website is great. And there is such a wide selection of tea to choose from. My current favorite is Hojicha green tea but I'm looking forward to trying more types!"

Yani
Tea Personality: Sidetracked
Favorite Thing About Arbor Teas:
"I love the distinct flavors and exploring the different tea leaves!"
"I love the distinct flavors and exploring the different tea leaves!"

