We love our customers! They are intelligent, earth-conscious, fun-loving folks that continually surprise us with their insightful comments and dedication to a healthy, just planet.

Tea brings us together, but it’s our individual steeping style that gives us all a unique experience. We summarized years of customer anecdotes into five fun “tea personalities.” We invite you to choose which tea personality best fits you and discover fellow Arbor Teas fans.

  • The Serene Steeper

    Serene Steepers prepare tea as a lifestyle. Although guided by best practices, Serene Steepers are not wed to the rules and are more likely to prepare tea according to their mood. Tea is usually enjoyed in tandem with another activity like reading a book, having a conversation or enjoying the view.
  • The Serious Steeper

    Serious Steepers are studious. They research the precise methods to brew tea and implement them. Serious Steepers want to enjoy and document the unique characteristics of individual teas. Occasionally prone to carrying personal thermometers, they often “educate” bystanders on proper water temperature and steeping time.
  • The Super Steeper

    Super Steepers pride themselves on getting the most out of their tea leaf. They purposefully steep their tea for long periods of time using boiling hot water. The resulting super brew is strong and caffeinated. Only in this way, can Super Steepers extract all the greatness from the leaf.
  • The Sidetracked Steeper

    Sidetracked Steepers begin with the intent to brew tea a certain way, but find themselves distracted by life. Inconsistency is the only constant. Sometimes the result is a fantastic cup of tea, sometimes not. Either way, it goes down the hatch while on-the-go.
  • The Simple Steeper

    All teas are created equal in the Simple Steeper’s preparation of tea. No need for honey, no need for milk. Tea leaves are sometimes strained, sometimes not, but always appreciated. Simple Steepers re-steep frequently and often do so by simply adding new leaves on top of the old leaves. Easy as that.
Andy
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I love the great selection of green teas that also happen to be fair trade and organic!"
Byron
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Arbor Teas offers the best and most Affordable High quality teas. I highly recommend the plum oolong."
Bryan
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The variety of teas and depth of information they provide."
Keith
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Arbor Teas has the best selection of teas (organic and fair trade) I have ever seen! In addition to this, you can tell that they love their jobs. I get a real sense that they are genuinely excited to share their knowledge and selections with their customers and friends."
Aleta
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas would be the quality of the product. I know I am buying something that will live up to my standards and surpass the quality of other brands."
Jonathan
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about arbor teas is the service that they give to their customers and the variety of good quality organic teas for an affordable price."
Madalyn
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I love Arbor Teas' commitment to both the environment and fantastic teas!"
Dale
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Great variety & Organic"
John
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Arbor teas are my standard for organic quality and consistently excellent online service."
Johanna
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I love that everything is organic and great quality, and that the company is so careful about fair trade and sustainability! And also the compostable bags!"
Janie
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The friendly and helpful staff, who always complete orders in a timely manner, are the best! It also helps that they have awesome tea."
Crystal
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I love that teas are Organic, Fair Trade AND come in a compostable package (the teas are high quality and delicious)"
Mika
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The wide array of flavors and the clean aesthetic of the gift options! They make the perfect present."
Paul
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Fantastic customer service"
Jocilyn
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Hands down, my favorite thing about Arbor Teas is its matchless fierce commitment to fostering a sustainable planet."
Justin
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Holy basil! Sustainability! From individuals to Wholesale :)"
Jen
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I love that I can trust Arbor Teas to reasarch every aspect of their teas to ensure an ethically-produced product of the highest quality."
John
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is the quality of flavor. The Earl Grey is my absolute favorite. Between the awesome aroma and the deep flavors, one cup of it makes a perfect vacation from reality."
Jennifer
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"They have all the teas I love and even offer samples :)"
Stacy
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor teas is your commitment to sustainability and deep flavors"
Mike
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Everything, but mostly the quality of all aspects of their business and teas."
Daniel
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about arbor teas is the wide selection of high quality organic and fair trade teas to choose from and explore"
Shirley
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Love the quality of the tea and the personal touches by the staff."
Matthew
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Commitment to sustainability"
Jennie
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"What I love most about Arbor Teas is the variety and quality they provide. I am currently on their 12-month subscription and each tea I've received tops flavor of any other brand out there. Their customer service is amazing as well. Quick to reply and super friendly! I haven't had any issues so far but I'm sure if I did, they'd be on it pronto!"
Liz
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"My favorite thing about Arbor Teas is that so many of the teas available are Fair Trade."
Jackie
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Aside from the pure flavors of course, my favorite thing about Arbor Teas is the personal Customer Service. It’s like dealing with friends! super quick responses, friendly and knowledgeable, speedy perfectly packed deliveries!"
Rachel
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Strength, aroma, taste, cost"
Phil
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Fair Trade!!"
Alexandra
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I like that arbor teas cares about both the quality of their tea and the people who harvest it. When I drink arbor tea I can fully enjoy it without worrying about harmful practices."
David
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The best selection I can find anywhere. Arbor Teas buyers know their stuff!"
AME
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"Fair-trade, compost packaging, and GO BLUE!!"
Erik
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"On a recent visit to Ann Arbor, I stopped by Arbor Teas. Even though I interrupted lunch, everyone was ready to answer my questions and chat about tea. The Assam is fantastic!"
Cody
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The people and how they care about the quality of the tea they sell. It is more than just a plant for profit. It is a leaf that they facilitate a positive change that they want to see with the world we live."
Jeanne
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"The large selection of organic Japanese green teas!"
Brian
Tea Personality: Serious
Favorite Thing About Arbor Teas:
"I found Arbor Teas a few years ago just searching for a great place to buy loose leaf tea. It was always hard to find good green tea and a great selection of it. Great to feel confident and comfortable that it is coming from a reliable source. For the past four years I have bought all my loose leaf tea from AT and love it. Wonderful service, innovative packaging... which goes into my compost, and easy to use webpage. Thank you"